Frequently Asked Questions

Credit Union Definitions
What is E-Branch Plus?
What are E-Statements?
What is Bill Pay and how it works?
How do I reorder Checks online?
MasterCard Credit Card Account Info
Student Loan Account Info
Mortgage Loan Account Info
On-Line Brokerage Services
What is Checks & Balances and how do I get access?
What IRA Accounts are offered with Concho Educators?
What is our Routing Number?

 

Below you will find some of the most common words and terms used at Concho Educators.

Savings (Share Accounts)
A share account is essentially a savings account, but it can be any number of different types of savings accounts, like regular savings, special savings, certificates, Money Market Savings or IRAs.

Savings IDs (Share IDs)
Share IDs are the three digit numbers which specify particular share accounts. Share IDs are listed on your statement and on your transaction receipts under "ID".

Checking Accounts (Draft Accounts)
A checking account; drafts are the checks you write on the account.

Check Numbers (Draft Numbers)
Draft numbers are the numbers listed on your checks and are the same as a check number.

Checking IDs (Draft IDs)
Identical to share IDs, except the three-digit number is always a 100 number.

Loan IDs
Loan IDs are the loan numbers that specify a particular loan. Loan IDs can be found on your statements and on your transactions receipts under "ID".

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E-Branch Plus is designed to provide you and your family with secure and easy access to your Concho Educators Federal Credit Union accounts over the internet. E-Branch Plus is open 24 hours a day, 7 days a week. To access E-Branch Plus, you must be a member of Concho Educators Federal Credit Union and be enrolled in our system.

You can use E-Branch Plus Banking to:

• Check account balances
• Inquire about cleared checks (drafts)
• Inquire about ATM withdrawals
• Find out current and year-to-date dividends
• Inquire about general and payroll deposits
• Find your available line of credit
• Inquire on IRA contributions and distributions
• Check out savings, certificate and loan rates
• Make withdrawals by check from savings, checking or line of credit
• Transfer money to and from savings, checking or line of credit
• Make loan payments
• Use Internet to obtain E-Statements (sign-up necessary)

E-Branch Plus employs industry leading security features to ensure that all of your transactions are conducted with the highest possible privacy and protection. All data is encrypted using 128-bit encryption, the strongest form available, and transferred via the Secure Sockets Layer (SSL) protocol between you and your Credit Union.

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E-Statements are electronic copies of your account statement saved in pdf format to view, print or download from online.

In order to receiver an electronic statement, you must provide us with your e-mail address. If you change your e-mail address, you must notify us of the change in order to receive future electronic statements and you must include your old e-mail address.

You have the right to receive a paper copy of any of your periodic statements if applicable law specifically requires us to provide such documentation. A statement fee of $3.00 per statement may apply. To request a paper copy of a statement, call or write us at:

Concho Educators Federal Credit Union
P.O. Box 60976
San Angelo, TX 76906
325-944-4551

You may withdraw your consent and revoke your agreement to receive statements electronically at any time. To withdraw your consent and discontinue receiving your statements electronically, you must contact us at the above address. Should consent be revoked, your next statement will be a paper statement. Concho Educators requires a minimum of ten (10) business days notice prior to the processing of your next statement in order to convert from electronic statements to paper statements and from paper statements to electronic statements.

To print or download disclosures, you must have a printer connected to your PC or sufficient hard drive space available to save the disclosure. Your statements will be available by the 10th of the month.

We will e-mail you monthly or quarterly (checking is processed monthly and savings, loans, and certificates are processed quarterly) once the statements are available. If the e-mail notification comes back to us as undeliverable, we will attempt to contact you by phone to obtain a good e-mail address. If we are unable to contact you by phone, we will mail you a paper statement and you will automatically be removed from the electronic statement process. If you are a first time viewer, you must log-in and accept the online disclosure. If you do not check your on-line statements within 30 days of being notified, we will send another e-mail notifying you that your electronic statements is available. If you have not checked your on-line statement within 60 days of being notified, we will mail you a paper statement and you will automatically be removed from the electronic statement process.

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Bill Pay is an innovative way for you to receive and pay your bills on-line 7-days a week, 24-hours a day from your computer through the internet. Concho Educators has teamed up with Check Free to offer a fast and economical bill pay program. Here's how it works ...

Paying your bills on-line is not only speedy and simple... It helps you to organize, track and manage your finances too. Receive and pay bills, it's like having an electronic checkbook in your computer.

A more convenient way to manage bills... Say goodbye to stacks of bills around the house. You'll receive electronic versions of your bills in your e-mail box, and pay them automatically from your computer. If you still prefer the old method of receiving bills in the mail, you can set them up and then pay them on-line when you are ready. You can even schedule payments in advance.

A way to stay organized... When you pay your bills on-line, you have access to helpful organizing tools, like an on-line payment history and e-mail reminders of when bills are due. You can also transfer funds between checking accounts.

Our Bill Pay allows you to pay as many people as you want. The first two months of bill pay are free and then just $6.00 per month* thereafter. There are no other fees regardless of how many bills you pay or limits on who you send money to!

* You will automatically be switched to our Choice Checking Account at the end of the free offer period. Regular monthly checking account service fee may apply during the free offer period.

Online Payment Services Features:

• Pay anyone you currently pay with a paper check - through your computer.
• Schedule payments from multiple bank accounts.
• Transfer funds between your bank accounts.
• Send money to anyone with an e-mail address and bank account.
• Customer Care - We're here to help. 1-888-868-5193 help desk is available.
• Export to Quicken or Microsoft Money - Track your payments easily by downloading payment history.
• Must have funds available in account when payment is made. A $27 Insufficient Funds Fee (NSF) will apply for each item and check will be returned to payee.

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Ordering your checks on-line is done through a secure environment but you must have your re-order form that is located in your box of checks (near the last pad of checks). You may choose a different style of checks, image, or checkbook cover and view your cost before placing the order.

Please note that you will NOT be able to change your address or have the checks sent to another address when using the on-line program.

If you want to change your style of checks or the address, you must visit one of our offices or call 325-944-4551 and visit with a Member Service Representative.

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Concho Educators Federal Credit Union has teamed with TownNorth Bank providing our members with a great MasterCard® Credit Card Portfolio.

• Fixed Annual Percentage Rate (12.8%-Regular and 9.9%-Gold)
• No Annual Fees
• No Cash-Advance Fees
• No Transfer Fees
• $0 Liability on Unauthorized Charges
• Account Access Online
• Balance Transfers

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Concho Educators Federal Credit Union is now offering a new private education loan to help fund additional college costs when Federal student loans are not enough to cover all of your expenses.

Please fill a loan application and provide the credit union with employment and income verification. Both the parent and student must be a member of the credit union.

For current information, please visit our site "STUDENT" under the "LENDING" menu from our main site.
If you have any questions, please feel free to call us at 325-944-4551.

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Concho Educators FCU works in conjunction with CU Members Mortgage giving you many benefits.

CU Members Mortgage parent company retains servicing of 95% of all loans we make. This means you will probably make your payments to only one company during the life of your loan, and will probably have on contact point for any future questions you may have.

CU Members Mortgage offers online access so you can check your loan status and your loan and escrow balances 24 hours a day, 7 days a week without having to wait for someone to call you!

All members will be given the option of signing up for our Interest Saver Program after their loan closes. This program can save up to 7 years of interest on a 30 year loan, and is available to Credit Union Members with NO enrollment fee. Other mortgage companies may change as much as $300.00 for a similar service.

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On-line brokerage services are offered thru CUNA Mutual Group. Please visit their web site for more information regarding this service.

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Checks & Balances is an innovative way for member to access their account 7 days a week, 24-hours a day from your telephone (touch tone only) by dialing 325-949-2263.

To gain access to your account, you will need to sign an Application for Checks & Balances/E-Branch Plus and select a 4 digit password for Checks & Balances.

You can use Checks & Balances to:

• Check account balances
• Inquire about cleared checks
• inquire about ATM withdrawals
• Inquire about general and payroll deposit
• Find your available line of credit
• Make withdrawals by check from savings and line of credit

Checks & Balances features easy to follow, step-by-step instructions. When you call 325-949-2263, you will be asked to select one of the following options: (Please listen carefully to prompts; menu may change).

After you have accessed your account (by putting in your member and pin numbers), you may use the following menu.

1. Transactions Menu

1. From Checking
2. From Savings
3. From Loan (Line of Credit)

2. Inquiries Menu

1. Balance on all accounts
2. Checking inquiry
3. Savings inquiry
4. Loan inquiry
5. IRA inquiry

3. Change PIN (Password)

4. Enter new number

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Concho Educators Federal Credit Union offers Traditional and Roth IRAs along with Coverdell Educational Savings Accounts (ESA's).

The minimum deposit required to open an IRA with Concho Educators FCU is $500.00, dividends are paid quarterly and these type of accounts are open-ended allowing you to make contributions at a later time up to the maximum allowed by law depending on your age.

Please see member services for more information.

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Our Routing Number is 311-387-865.

This Routing Number is used for checks, direct deposits and ACHs only. Not used for wire transfers!

If you require instructions for wire transfers please visit our page on Wire Transfers.

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