Concho Educators Federal Credit Union's Privacy Statement

We respect your privacy. Concho Educators Federal Credit Union PRIVACY NOTICE, your member-owned financial institution, is committed to providing financial products and services to meet your needs and help you reach your financial goals. We are equally committed to protecting the privacy of our members. You may be assured that your financial privacy is a high priority of this credit union.

We are required by law to provide this privacy notice to explain how we collect, use and safeguard your personal financial information. If you have any questions, please contact a CEFCU Member Services Representative at 325-944-4551.

Information We Collect And Disclose About You

We collect non-public, personal information about you from the following sources:

Information we receive from you on applications and other forms

 

Information about your transactions with us or others

Information we receive from a consumer reporting agency.

Information obtained when verifying the information you provide on an application or other forms. This may be obtained from your current or past employers, or from other institutions where you conduct financial transactions.
 
 

We may disclose all the information we collect, as described above, to companies which perform marketing services on our behalf or to other financial institutions with whom we have joint-marketing agreements. To protect our members' privacy, we work only with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the member information we provide to other third parties.

 In order to conduct the business of the Credit Union, we may also disclose non-public, personal information about you under other circumstances, but only as permitted or required by law. These disclosures typically include information needed to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records.

 If you terminate your membership with Concho Educators Federal Credit Union, we will not share information we have collected about you, except as permitted or required by law.
 

 

How We Protect Your Information

We restrict access to non-public, personal information about you to those employees who have a specific business purpose in utilizing your data. All of our employees are trained in the importance of maintaining security, confidentiality, and member-privacy. We maintain physical, electronic, and procedural safeguards which comply with federal regulations and leading industry practices to safeguard your non-public, personal information.
 

 

What You Can Do to Help Protect Your Privacy

Concho Educators is committed to protecting the privacy of its members. Members can help by following these simple guidelines:

Protect your account numbers, card numbers, PINs (Personal Identification Numbers), and passwords. Never keep your PIN with your debit or credit card since it can provide unauthorized access to your accounts if your card is lost or stolen.

Use caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you, explains the call as being on behalf of the credit union and asks for your account number, you should beware because official credit union staff will have access to your information and will have no need to ask for it.

Keep your information with us current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of your account(s), we will attempt to contact you immediately. If your address or phone number changes, please let us know immediately.